Frequently Asked Questions

PRIVACY FAQ

• How do you use my customer information?
• How do I stop receiving your newsletter?
• Is my credit card information safe?
• Do you use cookies? What are they?

ORDERING FAQ

• How do I buy a product?
• How are the products delivered?
• I bought a new computer. How do I reinstall the product I purchased?

DOWNLOADING AND INSTALLATION FAQ

• How do I download my purchases?
• How do I install my product?
• My product installed, but now I get an error message about a missing file. How can I correct this?
• I purchased a FrontPage template, but it looks nothing like the screenshots on Tools and Templates. What is wrong?

LICENSE AND PRODUCT USAGE FAQ

• What is the licensing agreement with the product I purchased?
• Can I use the products sold here to build sites for a client?
• Can I sell your products on my site?
• Can I make more than one site for myself or a client using your products?

PRODUCT FAQ

• What is a FrontPage template?
• What comes in a FrontPage template?
• What is the difference between a theme, a page template and a web template?
• I am using a non-English version of Windows/FrontPage. Where are my themes/templates?
• I added a new page to the web. Where are my navigation buttons?
• When looking at my web in the FrontPage Preview screen, the roll over effect on my buttons is missing. What is wrong?
• How can I change the buttons or text on my navigation buttons?
• My navigation buttons show up fine in FrontPage, but not on my web after I publish to my server. What is wrong?